Rebecca goes black? The post of a customer of one of the most popular jewelry brands, published on Rebecca’s Facebook page, could make him suspicious. Also because the post is dated February 4th and has not received any response from the company. But then, what use is the Facebook page if Rebecca hasn’t had time to respond in over a month? Maybe she’s busy polishing jewelry, who knows, but she could at least apologize, right? In any case, it is good to read what the customer in question, Tiziana Montenegro, who lives in Empoli, writes. Below is the post published on Rebecca’s Facebook page, judge for yourself…
“I’m sorry to have to make this criticism, but I’m having a terrible time with the jewels from the half moon line. after purchasing them, the ring and bracelet turned black, so I took them to the shop, the sales assistant had them repaired and I it was said on that occasion that I shouldn’t expose them to water, perfume, sweat etc. etc… later, despite my precautions, the ring and the bracelet turned black again what should I do? if it suddenly starts to rain, should I take them off and should I keep them in the summer to avoid contact with sweat? then I didn’t pay anything. and if I bring them back?? will it cost me something? I’m starting to think that in the future I’ll be better off buying them in the stalls, at least if they turn black I won’t have spent 300 euros like now”.
Complimenti per i vostri contenuti, sono molto interessanti. Vi scrivo perché mi sembra che la pagina Facebook che ha ricevuto la lamentela sia gestita da un rivenditore on-line e non dall’azienda madre. Io seguo Rebecca su Facebook alla pagina chiamata semplicemente Rebecca, penso sia quella la pagina ufficiale.
Grazie per l’attenzione, buon lavoro. Nicoletta
Comunque sono d’accordo con voi sul fatto che Tiziana avrebbe dovuto ricevere una risposta.
Nicoletta
Ciao nicoletta, grazie per i complimenti. A noi sembrava curioso che nessuno avesse risposto alle lamentele, in effetti. Visto che i social network dovrebbero servire proprio a dialogare con i clienti… Ciao e grazie per il commento!